Customer Service Specialist in Technical Department

pin Work place:

The person hired for this position shall be responsible for:

  • handling of domestic and foreign complaints from HVAC sector
  • monitoring the due dates and stages of service contracts implementation, contact with subcontractors
  • cooperation with foreign suppliers in regard to handled complaints
  • sales of goods and services
  • preparation of offers and analysis
  • drafting service contracts
  • keeping tight relations, creating and maintaining positive, long-lasting relations with customers 


  • minimum secondary education (higher technical education, environmental engineering, logistics would be advantageous)
  • good, practical knowledge of PC operation – in particular MS Word, Excel (data analysis, pivot tables)
  • fluency in spoken and written English (constant contact with suppliers and foreign customers)
  • ability to draft formal correspondence and contracts
  • resistance to stress and very good organization of work
  • knowledge of ERP environment would be advantageous
  • experience in complaint handling and/or work with the client will be an asset


  • stable employment based on the employment contract
  • all necessary working tools
  • challenging job in a relaxed atmosphere
  • a package of product and professional customer service trainings
  • possibility to implement own ideas and skills development
  • benefits package


All those interested are asked to send an application at along with a note „Customer Service Specialist in Technical Department” and the following clause:


If the delivered documents include other data than stated in article 221 of the Labour Code:
I agree to have my personal data processed, that are going beyond the scope of data specified in article 221 of the Labour Code, by Zymetric Sp. z o.o. with registered office in Marki, for the purpose of recruitment.


If you wish to take part in the further processes of recruitment:
I agree to have my personal data processed by Zymetric Sp. z o.o. for the purpose of my participation in other recruitment processes.

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